When trying to view help by pressing the ‘F1’ key, nothing is displayed.
<span style="line-height: 115%; font-family: calibri,sans-serif; font-size: 12pt;"><font color="#000000"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif arial, helvetica, sans-serif;">You may be missing certain Assistant help files, or your keyboard is configured incorrectly.</span><br />
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<ol>
<li><span style="line-height: 115%; font-family: calibri, sans-serif; font-size: 10pt;"><font color="#000000"><span style="font-family: arial, helvetica, sans-serif;">If you have a Microsoft keyboard, make sure the ‘</span></font><font color="#000000"><b><span style="font-family: arial, helvetica, sans-serif;">F-Lock</span></b></font><font color="#000000"><span style="font-family: arial, helvetica, sans-serif;">’ key is turned ‘</span></font><font color="#000000"><b><span style="font-family: arial, helvetica, sans-serif;">OFF</span></b></font><font color="#000000"><span style="font-family: arial, helvetica, sans-serif;">’. Try to re-open the help files.</span></font></span></li>
<li><span style="line-height: 115%; font-family: calibri, sans-serif; font-size: 10pt;"><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;">If you still cannot access the help files, navigate to “</span></font><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><b>C:\Program Files\Software Assistant\Assistant\Help</b></span></font><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;">”. If you are using 64bit Windows, this directory will be “</span></font><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><b>C:\Program Files (x86)\Software Assistant\Assistant\Help</b></span></font><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;">”.</span></font></span></li>
<li><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;"><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;">Check to see whether you have help files for the year you are working on. These will be indicated by the return name followed by the year. E.g. ITR20XX, FTR20XX, Forms20XX.</span></font></span></li>
<li><span style="line-height: 115%; font-family: calibri, sans-serif; font-size: 10pt;"><font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;">If you do not have these files, please re-install Assistant or download the full-install from our website.</span></font><br />
<font color="#000000"><span style="line-height: 115%; font-family: arial, helvetica, sans-serif; font-size: 10pt;"> Refer to: </span></font></span><span style="line-height: 115%; font-family: calibri,sans-serif; font-size: 12pt;"><font color="#000000"><span style="line-height: 115%; font-family: calibri, sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: normal;"><u><a shape="rect" href="http://www.softassist.com.au/Knowledge.aspx?article=21" target="_self"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif arial, helvetica, sans-serif;">How do I download Assistant’s complete installation, Assistant upgrades and Cisco Systems VPN Client?</span></a></u></span></font></span></li></ol>
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